Shipping policy

Last Updated: September 22, 2026

Thank you for shopping with Oracir.

This Shipping Policy explains how Oracir processes, ships, tracks, and delivers orders placed through www.oracir.com. It provides important information regarding order processing times, delivery estimates, shipping costs, tracking, cancellations, and other delivery-related matters.

Order Processing Time

Orders are generally processed within 1–3 business days after successful payment authorization and order confirmation.

Business Days: Monday – Friday, excluding German public holidays.

Order Cut-Off Time: 6:00 PM CET/CEST (Germany local time).

Orders placed after the cut-off time will normally be processed on the following business day.

During periods of high demand, promotional campaigns, holidays, or unexpected operational circumstances, processing times may be extended. If a significant delay affects your order, Oracir will provide reasonable notice where appropriate.

Shipping Destination

Oracir currently ships orders to available destinations displayed during checkout.

Shipping availability may depend on your delivery address, product availability, and the shipping options provided at checkout.

Shipping Timeframes

Standard delivery generally takes approximately 6–9 business days after your order has been processed and shipped.

Delivery estimates begin after order processing and shipment confirmation.

Estimated delivery times are provided for reference purposes only and do not constitute guaranteed delivery dates.

Actual delivery times may vary due to carrier operations, weather conditions, public holidays, transportation delays, customs procedures where applicable, or other circumstances beyond Oracir's reasonable control.

Shipping Costs

Oracir currently offers free standard shipping on eligible orders.

Any applicable shipping charges or special delivery conditions will be clearly displayed during checkout before payment is completed.

Shipping Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error in your shipping address, please contact Oracir as soon as possible. We will make reasonable efforts to assist with corrections before the order is dispatched.

Once an order has been shipped, address changes may no longer be possible. If delivery issues occur due to incorrect or incomplete information provided by the customer, additional shipping costs may apply where applicable.

Order Cancellation Before Shipment

If you wish to cancel your order before it has been shipped, please contact Oracir as soon as possible. We will make reasonable efforts to process cancellation requests before dispatch.

Once an order has been shipped, cancellation requests will be handled according to our Return & Refund Policy and applicable consumer protection laws.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.

You may use the tracking details provided to monitor shipment progress through the relevant carrier's tracking system.

Delivery Delays

Although Oracir makes reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances outside our reasonable control.

Such circumstances may include carrier delays, severe weather, transportation interruptions, public holidays, technical issues, strikes, customs procedures where applicable, or government-related actions.

Oracir will provide reasonable assistance and cooperate with customers and shipping providers to help resolve delivery-related issues.

Lost or Missing Packages

If tracking information indicates that your package has been delivered but you have not received it, please first check with household members, neighbors, or possible delivery locations.

You may also contact the shipping carrier for additional information or to request an investigation.

Oracir will review the circumstances and provide reasonable assistance based on available tracking information, carrier investigation results, applicable laws, and consumer protection requirements.

Damaged Items During Delivery

If your order arrives damaged, please contact Oracir within 7 calendar days after delivery.

Please provide photographs of the damaged item and the external packaging to help us evaluate the issue.

After reviewing the provided information, Oracir will work with you to determine an appropriate resolution in accordance with applicable laws and our policies.

Undeliverable and Returned Packages

If a package cannot be delivered and is returned to Oracir by the carrier, we will contact you regarding available options.

If a package is returned due to incorrect address information, refusal of delivery, or failure to collect the package where applicable, additional shipping costs may apply for reshipment.

Refunds, replacements, or reshipment arrangements will be handled according to our Return & Refund Policy and applicable consumer protection laws.

Consumer Rights

Nothing in this Shipping Policy limits or excludes any mandatory consumer rights available under applicable laws, including rights provided under European consumer protection legislation.

Contact Us

For shipping-related questions, please contact us:

Oracir

Email
hello@oracir.com

Phone
+49 6331-652-7131

Business Address
Elisabethenstraße 36, 66976 Rodalben, Germany

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CET/CEST (Germany local time)
Saturday – Sunday: Closed